How to Fix Unresponsive Touch Screen on Apple iPad Pro 12.9

Introduction

The Apple iPad Pro 12.9 is a remarkable device, known for its impressive performance and stunning display. However, like any electronic device, it can encounter issues, such as an unresponsive touch screen. This problem can be frustrating and hinder your ability to fully utilize your iPad Pro. But worry not, as we will guide you through various troubleshooting methods to fix this issue and restore full functionality to your device. In this article, we will explore common causes of an unresponsive touch screen on the Apple iPad Pro 12.9 and provide practical solutions to resolve the problem.

Common Causes of an Unresponsive Touch Screen

Before diving into the troubleshooting methods, it is essential to understand what might be causing the touch screen on your iPad Pro 12.9 to become unresponsive. Various factors can contribute to this issue, some of which include:

• Software glitches: Inconsistent software performance can lead to unresponsive touch screen behavior.
• Physical damage: If your iPad Pro has been dropped or exposed to excessive moisture, the touch screen may be affected.
• Screen protector interference: Low-quality or poorly installed screen protectors can interfere with touch screen responsiveness.
• Outdated software: Using outdated iOS versions might result in compatibility issues with certain applications and cause touch screen problems.
• System crashes: The occasional system crash can also impact touch screen responsiveness.
• Touch sensitivity settings: Misconfigured touch sensitivity settings can lead to unresponsiveness.

Understanding these potential causes will help you identify the best course of action to rectify the issue. Let’s explore the troubleshooting methods in detail.

Step 1: Check for Software Updates

Software updates often include bug fixes and performance improvements. To ensure that the unresponsive touch screen issue is not due to a software glitch, follow these steps to check for and install any available updates:

1. Open the Settings app on your iPad Pro.
2. Tap on “General” and select “Software Update.”
3. If an update is available, tap “Download and Install.”
4. Follow the on-screen instructions to complete the update.

After the update is installed, check if the touch screen responsiveness has improved. If not, proceed to the next step.

Step 2: Clean the Screen and Your Fingers

Dirt, oil, or debris on the screen and your fingers can hinder touch screen functionality, resulting in an unresponsive screen. Consider cleaning both the screen and your fingers using these guidelines:

1. Use a soft, lint-free cloth to clean the iPad Pro screen gently.
2. Avoid using abrasive materials or harsh chemicals, as they may damage the display.
3. Wash your hands thoroughly to remove any oils or dirt that might affect touch sensitivity.
4. Dry your hands completely before using the iPad Pro.

Once the screen and your hands are clean, check if the touch screen issue persists. If it does, proceed to the next step.

Step 3: Remove the Screen Protector

If you are using a screen protector, it is worth removing it temporarily to determine if it is causing the touch screen unresponsiveness. Follow these steps to remove the screen protector:

1. Power off your iPad Pro.
2. Locate the edge of the screen protector and gently lift it with your fingernail or a thin object.
3. Slowly peel off the screen protector, being cautious not to damage the display.

After removing the screen protector, power on your iPad Pro and test the touch screen functionality. If the problem continues, move on to the next step.

Step 4: Restart Your iPad Pro

A simple restart can often resolve minor software glitches that may be causing the touch screen to become unresponsive. Here’s how you can restart your iPad Pro:

1. Press and hold the power button until the Power Off slider appears.
2. Drag the slider to power off your device.
3. Wait for a few seconds, then press and hold the power button again to turn your iPad Pro back on.

After the restart, test the touch screen responsiveness. If the issue persists, proceed to the next step.

Step 5: Adjust Touch Sensitivity Settings

The default touch sensitivity settings on your iPad Pro may not always be optimal for your usage. You can adjust these settings to enhance touch screen responsiveness. Follow these steps to access the touch sensitivity settings:

1. Open the Settings app on your iPad Pro.
2. Tap on “Accessibility” and select “Touch.”
3. Under the “Touch Accommodations” section, toggle on “Touch Accommodations” if it is disabled.
4. Adjust the “Hold Duration” and “Ignore Repeat” sliders to customize the touch sensitivity.

Test the touch screen after adjusting the touch sensitivity settings to see if the responsiveness improves. If not, move on to the next step.

Step 6: Reset All Settings

Resetting all settings on your iPad Pro can help resolve software-related issues that may be affecting touch screen responsiveness. However, please note that this will remove your personalized settings, such as Wi-Fi passwords and wallpaper. To proceed with a reset:

1. Open the Settings app on your iPad Pro.
2. Tap on “General” and select “Reset.”
3. Choose “Reset All Settings” and enter your passcode if prompted.
4. Confirm the action by tapping “Reset All Settings” again.

Once the reset is complete, test the touch screen responsiveness. If the problem persists, move on to the next step.

Step 7: Update or Restore iPad Pro

If the unresponsive touch screen issue persists, updating or restoring your iPad Pro can help resolve deep-seated software problems. Follow these steps to update or restore your device:

1. Connect your iPad Pro to a computer with the latest version of iTunes installed.
2. Open iTunes and select your iPad Pro when it appears in the software.
3. Click on “Summary” in the left sidebar and select “Check for Update.”
4. If an update is available, follow the on-screen prompts to download and install it.

If updating the software does not resolve the issue, you may need to restore your iPad Pro:

1. Connect your iPad Pro to a computer with the latest version of iTunes installed.
2. Open iTunes and select your iPad Pro when it appears in the software.
3. Click on “Summary” in the left sidebar and select “Restore iPad.”
4. Follow the on-screen instructions to complete the restoration process.

After updating or restoring your iPad Pro, test the touch screen responsiveness. If the problem persists, proceed to the next step.

Step 8: Perform a Factory Reset

Performing a factory reset should be your last resort as it erases all data and settings on your iPad Pro. Make sure to back up your important files and information before proceeding. To perform a factory reset:

1. Open the Settings app on your iPad Pro.
2. Tap on “General” and select “Reset.”
3. Choose “Erase All Content and Settings” and enter your passcode when prompted.
4. Confirm the action by tapping “Erase Now.”

Wait for the factory reset to complete, and then set up your iPad Pro as a new device. Test the touch screen responsiveness after the reset. If the issue persists, it might be time to seek professional assistance.

Step 9: Seek Professional Assistance

If none of the previous steps resolved the unresponsive touch screen issue on your iPad Pro 12.9, it is advisable to contact Apple Support or visit an authorized service center. Apple experts will have the necessary tools and expertise to diagnose and repair any hardware-related problems your device may have.

Conclusion

An unresponsive touch screen on your Apple iPad Pro 12.9 can be frustrating, but with the troubleshooting methods outlined in this article, you can regain control of your device. From checking for software updates to performing a factory reset, these steps address various potential causes and offer practical solutions. Remember to handle your device with care and seek professional assistance if necessary. Enjoy your fully functional, touch-responsive iPad Pro 12.9 once again!